Why reactions stopped working

First, let's figure out how Telegram buttons work. When a user clicks a button below a post, Telegram sends a notification to the bot.

The Telegram API allows you to specify to which address you want to send a notification. Only one address can be specified for a bot.

When you connect a posting service, it automatically specifies its address for notifications.

If the bot was previously used by another service, it would stop receiving Telegram notifications.

How to fix it

Go to the list of bots and click the "Install webhook" button.

Telepost will then set its own address for notifications in the selected bot.

Please note that reactions posted by other services will stop working. Therefore, we always recommend using a separate bot for each service. With the help of one bot, you can publish posts to many channels. There is no need to create a separate bot for each channel.